Shipping & Return Policy

Shipping

1. We can deliver our works worldwide. Delivery times is around three weeks. The applicable fees will be communicated to you while ordering.
2. The greatest care is taken with the packaging of the works, and the carrier recommended depends on the size of the artwork and its destination. We are usually using Fedex, UPS and DHL for all the deliveries.
3. In the event of visible damage to the outer packaging on delivery, all reservations must be made with the carrier.
4. If any damage to the works is noted during unpacking, the purchaser must inform the carrier within a maximum of 48 hours of receipt (attested by the carrier’s tracking). After this time, no claim will be accepted.
5. In the event of damage to a work in transit, after notification to the transport company, please contact us. We will find an arrangement between you, the artist, and us.
6. Galerie Raynaud cannot be held responsible for any delay in delivery.

The following delivery options are available

1. Delivery by Fedex, UPS or DHL within 21 days worldwide
2. Pickup at the gallery : 10 rue du Château, 06360 Eze, France

Return policy

1. Artworks may not be returned to us without its prior written consent, and return costs will be charged to the buyer. The buyer must use the original packaging. Any other method of packaging will engage the buyer’s responsibility in the event of damage to the artwork upon return, and will invalidate the refund.
2. Refunds will be made within 7 days of receipt of the returned works.
3. If, after contacting us, you feel that the problem has not been resolved, you have the right to use the consumer mediation procedure in the event of a dispute, in accordance with articles L.611-1 et seq. of the French Consumer Code. To submit your request to the consumer ombudsman, fill in the online dispute resolution form available at the following address: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show